Aug 012018
Excerpt from HRB article on Design Thinking: “Leaders can’t simply commission design-thinking projects and then step back. They must keep a watchful eye on them and be vigilant in recognizing moments when they need to engage with the team. They must help team members deal with the emotions and discomfort that are inevitable in such endeavors. They must encourage the team to take those all-important exploratory detours while also helping maintain confidence that the initiative is moving forward. At the same time, they must not be too heavy-handed: Teams need to make their own discoveries and realize that they are engaging in a creative process, not just executing management’s instructions.”