The Globe and Mail recently published a case study of a Canadian company owner looking for software to better manage their processes and communications so that nothing falls between the cracks. Some of the recommendations:
“Work with a company that has industry experience
Whether buying existing software or making something new, choose a company that understands your business. The more it knows, the easier it will be to customize.
Consider changing your process
You may have to adapt your own processes to fit a program’s capabilities. No software is perfect, so it may be easier to adapt to one than try and find the ideal system.
Create a checklist
It will be easier to find the right program or developer if you figure out exactly what you need from a system. Create a checklist of wants and needs and see what accomplished the most of your goals.”