This HBR article discusses how to create and keep a culture of continuous improvement. “Many factors can lead to the demise of a continuous-improvement culture, but the ones we’ve highlighted have emerged as the usual suspects. These missteps and failures, we’ve found, may have been avoided had organizations implemented the measures we’ve described. It is Read more…

Excerpt from HRB article on Design Thinking: “Leaders can’t simply commission design-thinking projects and then step back. They must keep a watchful eye on them and be vigilant in recognizing moments when they need to engage with the team. They must help team members deal with the emotions and discomfort that are inevitable in such Read more…

This HBR article talks about how organizations struggle to communicate the insights in all the information they’ve amassed. Here’s why, and how to fix it.

If used strategically and well-implemented, Lean Six Sigma can be used to help reduce public sector debt given its ability to eliminate waste, improve efficiency and productivity and reduce costs. This could help ensure the sustainability of public sector programs. According to this survey of Lean Six Sigma experts and practioners, “Lean Six Sigma could help Read more…

The Globe and Mail recently published a case study of a Canadian company owner looking for software to better manage their processes and communications so that nothing falls between the cracks. Some of the recommendations: “Work with a company that has industry experience Whether buying existing software or making something new, choose a company that understands your business. Read more…

According to this annual survey by Marketing Week, “the relationship between email and social media is widely predicted to grow…. Social media integration is also cited as a hot trend by marketing managers in the retail, transport and not-for-profit sectors.” Source: http://www.marketingweek.co.uk/disciplines/digital-strategy/theres-plenty-of-mileage-yet-in-email/3030133.article

According to a study published in the Journal of the American College of Radiology, “a radiology department at a German academic hospital was able to almost double the percentage of patients receiving an MRI scan within 24 hours, thereby increasing scanner productivity by one-third and probably saving hundreds of thousands of dollars a year, according to a Read more…

Below is an excellent article that describes how a hospital employed Lean and Six Sigma to improve outcomes for patients. “After gaining buy-in for our new culture, we moved on to improving processes. We started with the macro-level goal of reducing our length of stay then moved to examining the micro-level processes impacting the larger issue. Read more…

This article (by Martin Zwilling in Forbes, Aug. 20, 2011) provides a good summary of the relevant keys to business operational excellence for innovative start-up enterprises. “People and operational excellence have to converge in every business, large or small….All too often, entrepreneurs posit a new technology or idea, without understanding that a successful business is Read more…

Our methodologies, tools and techniques, such as Lean, Six Sigma, Kaizen, Continuous Improvement, Operational Excellence and Balanced Scorecards amongst others, are applicable and customizable for application in a wide range of organization types. Consequal Consultants work closely with leaders and their teams to quickly and affordably generate positive, practical consequences  and benefits for their organization: Boosting and aligning Read more…