Design, improve and streamline your key processes. We help organizations to deliver to their customers and stakeholders…better, faster, cheaper while minimizing their risks and managing change effectively. Which of your key organizational processes would you like to enhance? Delivering your products, services and programs? Strengthening relationships with customers and stakeholders? Developing innovative services, products and programs?
My experience is that integrating processes is an ongoing key challenge for most organizations that needs addressing even before automating processes or introducing AI. As mentioned in this Harvard Business Review article, “siloed processes can inhibit the broad adoption of AI.”
This HBR article discusses how to create and keep a culture of continuous improvement. “Many factors can lead to the demise of a continuous-improvement culture, but the ones we’ve highlighted have emerged as the usual suspects. These missteps and failures, we’ve found, may have been avoided had organizations implemented the measures we’ve described. It is Read more…
Excerpt from HRB article on Design Thinking: “Leaders can’t simply commission design-thinking projects and then step back. They must keep a watchful eye on them and be vigilant in recognizing moments when they need to engage with the team. They must help team members deal with the emotions and discomfort that are inevitable in such Read more…
This HBR article talks about how organizations struggle to communicate the insights in all the information they’ve amassed. Here’s why, and how to fix it.
According to a study published in the Journal of the American College of Radiology, “a radiology department at a German academic hospital was able to almost double the percentage of patients receiving an MRI scan within 24 hours, thereby increasing scanner productivity by one-third and probably saving hundreds of thousands of dollars a year, according to a Read more…
Below is an excellent article that describes how a hospital employed Lean and Six Sigma to improve outcomes for patients. “After gaining buy-in for our new culture, we moved on to improving processes. We started with the macro-level goal of reducing our length of stay then moved to examining the micro-level processes impacting the larger issue. Read more…