We help organizations identify and implement strategic initiatives and improvements that boost performance at the level of people, technology, processes, customers and stakeholders as well as financial performance. All done in an aligned and integrated approach that grows revenues and controls costs.
Design, improve and streamline your key processes. We help organizations to deliver to their customers and stakeholders…better, faster, cheaper while minimizing their risks and managing change effectively. Which of your key organizational processes would you like to enhance? Delivering your products, services and programs? Strengthening relationships with customers and stakeholders? Developing innovative services, products and programs?
Tap into our marketing experience to update your marketing strategies, market segments and unique value proposition. Quickly implement a coordinated plan for email, land mail, web-site, social media and events. We strengthen your organization’s ability to connect with – and actively engage – your customers and stakeholders with database management and email communications software. We also provide these valuable Read more…
Not only do we help you to design, improve and streamline your organizational processes. We also go to the next step to support those processes with the right IT strategy for enterprise applications and software solutions. Whether for expert guidance in finding and implementing the right “off-the-shelf” solutions or for customized solutions, we can ensure Read more…
My experience is that integrating processes is an ongoing key challenge for most organizations that needs addressing even before automating processes or introducing AI. As mentioned in this Harvard Business Review article, “siloed processes can inhibit the broad adoption of AI.”
This HBR article discusses how to create and keep a culture of continuous improvement. “Many factors can lead to the demise of a continuous-improvement culture, but the ones we’ve highlighted have emerged as the usual suspects. These missteps and failures, we’ve found, may have been avoided had organizations implemented the measures we’ve described. It is Read more…
Excerpt from HRB article on Design Thinking: “Leaders can’t simply commission design-thinking projects and then step back. They must keep a watchful eye on them and be vigilant in recognizing moments when they need to engage with the team. They must help team members deal with the emotions and discomfort that are inevitable in such Read more…
This HBR article talks about how organizations struggle to communicate the insights in all the information they’ve amassed. Here’s why, and how to fix it.
If used strategically and well-implemented, Lean Six Sigma can be used to help reduce public sector debt given its ability to eliminate waste, improve efficiency and productivity and reduce costs. This could help ensure the sustainability of public sector programs. According to this survey of Lean Six Sigma experts and practioners, “Lean Six Sigma could help Read more…
The Globe and Mail recently published a case study of a Canadian company owner looking for software to better manage their processes and communications so that nothing falls between the cracks. Some of the recommendations: “Work with a company that has industry experience Whether buying existing software or making something new, choose a company that understands your business. Read more…