Aug 242011
This article (by Martin Zwilling in Forbes, Aug. 20, 2011) provides a good summary of the relevant keys to business operational excellence for innovative start-up enterprises.
“People and operational excellence have to converge in every business, large or small….All too often, entrepreneurs posit a new technology or idea, without understanding that a successful business is a never-ending process of adapting and improving all the elements in a business – especially business model, processes, and people, as well as technology.”